Privacy & cookies
We take your privacy seriously. This policy explains the personal information we collect, how we use it, and your choices about your data. By using our website, you agree to the terms of this policy.
Information we collect
Personal information. We may collect personal information, such as your name, company, email and phone number, when you use our services, submit forms or contact us.
Usage data. We may collect non-personal information about how you interact with our website, including IP addresses, browser type, device information and pages visited.
How we use your information
We use your personal information to provide and maintain our services; to communicate with you, respond to inquiries and send updates; to improve our website and services; and to comply with legal obligations.
Sharing your information
We do not sell, trade or rent your personal information to third parties. We may share information with trusted partners who help us operate our website or provide our services. Room reservations are processed by Cloudbeds, activity payments by Stripe, and chats take place on WhatsApp; each handles your data under its own privacy policy.
Cookies
We use cookies to enhance your experience on our website. We use Google Analytics and Microsoft Clarity to understand how visitors use the site: pages viewed, clicks and scrolling, device type and approximate location. This helps us improve it. Visitors in the European Economic Area, the UK and Switzerland are asked first, and these cookies are only set if they accept. Change your cookie choice.
You can also disable cookies in your browser settings, but this may affect certain features.
Your choices
You have the right to access, correct or delete your personal information. To exercise these rights, or if you have any privacy concerns, please contact us.
Security
We take appropriate measures to protect your personal information. However, no online data transmission or storage is completely secure. Use our services at your own risk.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes take effect as soon as they are posted on this page.
Contact us
If you have questions about this Privacy Policy, write to us at info@fortunaretreat.com or message us on WhatsApp, +506 8401 6666.